Every feature below is live in the product today — not a roadmap promise.
Drop one script tag into your site and start talking to visitors in seconds.
Typing indicators, presence, attachments, emoji and full transcripts, delivered over a live connection with automatic reconnection.
Color, gradient, avatar, position, launcher style and a welcome message — with a live preview as you edit.
Ask for a name and email before the chat starts, and greet visitors automatically based on time on page or the URL they're viewing.
Every conversation — chat, email or social — lands in one place your whole team can work from.
Filter by status, assignee, department, tag, priority or website. Saved views, bulk actions and unread counts keep large volumes manageable.
Turn any conversation into a ticket with priority, custom fields and first-response / resolution SLA alerts that catch breaches before customers complain.
Manual, round-robin or least-busy assignment, with a queue that drains automatically as agents free up.
Loop in teammates without the customer seeing, and get notified the moment you're mentioned.
Feed it your docs — it answers from them, with sources, and hands off when it isn't sure.
Crawl your website (sitemap-aware, respects robots.txt), or upload PDFs, CSVs and plain text / Markdown. Re-crawled automatically every week.
Claude answers using only your knowledge base and shows which source it used — never a made-up answer.
When the AI isn't confident, it hands off to a human automatically. Every question it couldn't answer is logged for review.
Test exactly how the bot will answer before it goes live, and track answer rate and resolution-without-a-human over time.
Qualify visitors automatically, and meet customers wherever they already message you.
Build message → choice → question sequences that capture a name, email or phone number and hand off to the right department — keyword-triggered, no code.
Connect your own Meta app credentials and reply to all three channels from the same inbox as your website chat — same bot, routing and AI.
A private inbound address turns emails into tickets, with threading, quoted-text stripping and auto-acknowledgement.
Fire outgoing webhooks on key events — compatible with Zapier, Make and n8n — to connect Chatly to the rest of your stack.
Owner, Admin, Supervisor, Agent and Viewer, plus fully custom roles across 19 granular permissions.
Email verification, TOTP two-factor authentication with recovery codes, session list with remote sign-out, and full login history.
Every workspace and platform-level change is recorded, with who did what and when.
Response time, CSAT, bot resolution rate and per-agent performance, out of the box.
Create a free workspace and the widget is ready to embed in minutes.
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