Live chat, a shared inbox and AI answers, in one place.
Most support teams end up stitching together a chat widget, a help desk, a ticketing tool and a separate AI product — each with its own login, its own data, and its own bill. Chatly is built as one platform instead: the same widget powers live chat and an AI agent that answers from your own knowledge base, every conversation (chat, email, WhatsApp, Instagram, Messenger) lands in one shared inbox, and tickets, flows and analytics sit right next to it — not in a separate app.
An AI agent should only ever answer from facts you gave it — your docs, your help centre, your product pages — and say so plainly, with a source, rather than guess. When it isn't confident, it should hand off to a human immediately, not leave a customer stuck talking to a bot.
Chatly is built for small and growing teams who want a real support stack without hiring a platform engineer to wire five tools together — install one script tag, invite your team, and you have live chat, a shared inbox and an AI agent running the same afternoon.
Questions, feedback or a feature you'd like to see? Contact us — or just open the chat bubble on this site.