Welcome to Chatly
Most support stacks are a pile of separate tools: a chat widget from one vendor, a help desk from another, an AI add-on bolted on top, and a spreadsheet tying it all together. Chatly started from a simpler idea — what if live chat, a shared inbox, ticketing and an AI agent were just one product, so a small team could run real support without becoming integration engineers first.
What's live today
A customizable chat widget with realtime messaging, typing indicators and attachments. A shared inbox where chats, emails, WhatsApp, Instagram and Messenger messages all land in one place, with saved views and bulk actions. Tickets with priorities, departments and SLA alerts. Step-based bot flows that qualify visitors and capture leads. An AI agent that answers only from your own knowledge base — your docs, PDFs, CSVs or crawled website pages — and hands off to a human the moment it isn't confident. Role-based permissions, audit logs, two-factor authentication, and analytics across response time, CSAT and bot resolution rate.
What's next
We're working through the roadmap in the open — ecommerce order lookups, a visual flow canvas, a public API with signed webhooks, and deeper analytics are next in line. If there's something specific you need, tell us.
Try it
Create a free workspace and the widget is ready to embed on your site in minutes — no credit card required.